What are the foundations of customer service?
There are five fundamental factors to great customer service that will help you make a positive impact on the experience of your customers. These factors are Reliability, Assurance, Tangibles, Empathy, and Responsiveness (RATER)
How can you empathize with a customer if you haven t had a similar experience?
How can you empathize with a customer if you haven’t had a similar experience? Think of a situation where you experienced similar emotions. Which statement is most true about empathy? It must be sincere in order to be effective.
What are the 5 C’s of customer service?
Care is at the heart of all customer service success. There you have it, the 5 C’s for Customer Service SUCCESS! No go out there and show someone you care, by communicating, compensating, being compassionate and living up to your amazing culture.
What are the 7 C’s of customer service?
The 7 C’s of customer relationship management are customer centricity, company culture, customer experience, customer data, customer journey, consumer experience, and consumer expectation.
What should you say when the customer is not happy?
Keep it positive, and give these variations a try: I agree with your concerns. I agree with the way you feel about this. I completely agree there was a delay in the communication.
Customer Service Foundations Online Class – LinkedIn
Customer Service Foundations Online Class | LinkedIn Learning, formerly Lynda.com All topics Business Customer Service Customer Service Skills Preview With Jeff Toister Liked by 26,441 users Duration: 1h 22m Skill level: Beginner Released: 6/22/2018 Course details Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve. Skills you’ll gain Earn a sharable certificate Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course. Certificate of Completion Showcase on your LinkedIn profile under “Licenses and Certificate” section Download or print out as…
Customer Service Training Videos – Jeff Toister
Customer Service Training Videos — Jeff Toister Customer Service Training Videos Customer service training videos streamed online via lynda.com. Titles include Customer Service Fundamentals, Working With Upset Customers, Quick Fixes For Poor Customer Service, Managing a Customer Service Team, and Leading a Customer-centric Culture. Did you know that video is more effective than hiring a customer service trainer?It is if you use video correctly.Toister Performance Solutions offers customer service training videos via LinkedIn Learning, a massive online library of video-based training programs. There are three ways to get access to a course:Via your LinkedIn Learning subscriptionPurchase the course from LinkedIn Learning (click on an individual course for pricing)Get a free 30-day free trial Featured Course: Customer Service FoundationsIn this fundamental course, Jeff Toister reveals the essential skills you need to deliver great customer service. Discover how to develop rapport, go the extra mile, and solve customer problems. Toister Performance Solutions, Inc. Toister Performance Solutions helps customer…
Customer Service Training – Jeff Toister
Customer Service Training — Jeff Toister Training Toister Performance Solutions provides advanced customer service training for small and mid-sized businesses. Courses leverage proven adult learning techniques to help employees deliver outstanding customer service. Toister Performance Solutions offers customer service training in three convenient formats. Customer service training videos deliver expert content on demand. Learn more Energize your employees with an inspiring keynote from Jeff Toister. Learn more Webinars are a flexible option for remote teams. Learn more Get Weekly Tips Via Email Toister Performance Solutions, Inc. Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.
Customer Service Foundations by LinkedIn Learning
Customer Service Foundations by LinkedIn Learning Advertisement Duration 1h 22m Course Details Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve. Learning objectives: Explore how you can use customer surveys to build rapport. Name three ways you can use active listening to serve your customers more effectively. Identify the different types of needs that must be addressed in order to solve problems. Explain the benefits of taking ownership of a problem. Define “preemptive acknowledgment” and recognize its impact on customer service. List three types of attitude anchors and explain their differences. Go on Top LinkedIn Learning helps people discover and develop the most in-demand business, tech and…
Jeff Toister – Audio Books, Best Sellers, Author Bio
Jeff Toister – Audio Books, Best Sellers, Author Bio | Audible.com Jeff Toister is an author, consultant, and trainer who helps companies develop customer-focused cultures. He is the author of four books, including The Guaranteed Customer Experience, The Service Culture Handbook, Getting Service Right, and Customer Service Tip of the Week. More than 500,000 people on six continents have taken his video-based training courses on LinkedIn Learning. Jeff’s videos on LinkedIn Learning include Customer Service Foundations, Working with Upset Customers, and Leading a Customer-Centric Culture. He has been named one of the Top 30 customer service professionals in the world by Global Gurus and one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Jeff holds Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development. CONTACT INFORMATION Email: jeff@toistersolutions.com Web: www.toistersolutions.com Blog: www.insidecustomerservice.com Twitter: @toister Phone: 619-955-7946 Mail: 5694…
Fundamentals of Customer Service (LinkedIn Learning)
Fundamentals of Customer Service (LinkedIn Learning) Fundamentals of Customer Service (LinkedIn Learning) is a Course Started Jan 1, 2020 1 credit Enroll Full course description Term: Spring 2020Date, Time & Location: Online Self-Paced CourseInstructor: Jeff ToisterCurated By: Talent Development via LinkedIn Learning Description: Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve. Learning Objectives: Explore how you can use customer surveys to build rapport. Name three ways you can use active listening to serve your customers more effectively. Identify the different types of needs that must be addressed in order to…